loudtore.blogg.se - Dominos customer service

Dominos customer service software#

Domino’s also requires its customer service representatives to be able to type accurately. This is the speed at which you should be able to type. Typing Skills: Domino’s requires its customer service representatives to type at least 30 words per minute. Domino’s representatives are expected to be able to handle a high volume of calls and orders at the same time. It also means being able to handle multiple orders at the same time. This means being able to handle multiple phone calls, emails and social media messages at the same time. Multitasking: Domino’s customers can be demanding, and it’s important for CSRs to be able to multitask effectively. Domino’s also requires its employees to be familiar with the company’s computer system, so it’s important to be able to navigate the system and complete necessary tasks.

Dominos customer service software#

Domino’s requires its employees to be familiar with the software suite, so it’s important to be comfortable with the programs. Microsoft Office: Domino’s employees use Microsoft Office to complete their work, including word processing, spreadsheet creation and data entry. This knowledge helps them answer customer questions and ensures they can make accurate recommendations. Domino’s employees should know the ingredients of each menu item, the nutritional value of each item and the preparation methods for each item. Product Knowledge: Domino’s sells pizza, sides and drinks, so it’s important for customer service representatives to have a strong understanding of the company’s menu. Domino’s Customer Service Representative (CSR) Skillsĭomino’s Customer Service Representative (CSR) employees need the following skills in order to be successful: However, applicants must be willing to learn and be able to quickly adapt to new processes and procedures. Finally, applicants must be able to pass a background check and drug test.ĭomino’s offers extensive training for all new CSRs, so no prior experience is necessary. Additionally, applicants must be able to work flexible hours, including nights and weekends.

Applicants must also have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Previous customer service experience is preferred, but not required. To be hired as a Customer Service Representative (CSR) at Domino’s, applicants must have a high school diploma or equivalent.

Top 10% Annual Salary: $48,150 ($23.15/hour)ĭomino’s Customer Service Representative (CSR) Job Requirements.

Additionally, the company’s internal policies and procedures, as well as the employee’s performance, can also affect the salary of a CSR at Domino’s. These include the employee’s experience and qualifications, the job market in the area, the company’s budget, and the cost of living in the area. The salary for a Customer Service Representative (CSR) at Domino’s is determined by a variety of factors.

Participate in team meetings and provide feedback on ways to improve customer serviceĭomino’s Customer Service Representative (CSR) Salary.

Train new employees on proper procedures and policies.

Monitor inventory levels and order supplies as needed.

Upsell additional items when appropriate.

Process payments accurately and efficiently.

Respond promptly and courteously to customer inquiries and complaints.

Follow health and safety guidelines at all times.

Maintain a clean and organized work area.

Ensure that all products are prepared according to Domino’s standards.

Accurately enter customer orders into the point-of-sale system.

Provide excellent customer service to all customers, including taking orders over the phone and in person.

Domino’s Customer Service Representative (CSR) Job DutiesĪ Domino’s Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Additionally, they may be responsible for handling cash and credit card transactions. CSRs must also ensure that orders are accurate and delivered on time.

This includes taking orders over the phone, online, or in person, answering customer inquiries, and resolving customer complaints. They are known for their fast delivery and delicious pizza.Ī Customer Service Representative (CSR) at Domino’s is responsible for providing excellent customer service to customers. Domino’s is a global pizza delivery company that operates more than 17,000 stores in over 90 countries.